We want you to love your purchase, therefore if you are unhappy with your purchase, you can return your item to your purchasing Perfume Forever store, within 30 Days from date of purchase, to which we will offer you a repair, replacement, refund, or store credit upon assessment of your product.
o Your original Perfume Forever online receipt is the best form of proof of purchase.
o Refunds will be issued using your original payment method.
Perfume Forever reserves the right to:
Assess the condition and age of returned goods prior to providing a repair, replacement, refund, or store credit. If an item does not meet our quality control check a repair, replacement, refund, or store credit may be refused.
Perfume Forever does NOT offer any repair, replacement, or refund for Change of Mind purchases.
According to the ACCC, Change of Mind applies; if you got what you asked for but
• simply changed your mind,
• found it cheaper somewhere else,
• decided you did not like the purchase or had no use for it.
Perfume Forever may elect to return the product to the manufacturer to determine the nature of the problem. Perfume Forever reserves the right not to offer a repair, replacement, refund, or store credit where the item fault is a result of misuse or neglect.
Returns | Warranties | Damaged or Faulty items
If you receive a damaged product, please send photos of the damaged item to our Customer Care team via Kogan Help Centre, include your order number and name, and we will work with you to resolve the issue.
ALL damages or faults must be reported strictly within 7 days of receiving goods.
We accept returns of products within 30 days of the sale date; however, items must be in 100% original condition for a full refund. Items returned after 30 days may not qualify for a refund or may incur an extra 25% restocking fee.
If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or issue a refund. In these cases, return shipping will be arranged at our expense.
Items that have been opened by the customer, and simply change their mind will not be granted a refund or exchange under any circumstances.
All items returned will undergo a Quality Control & Product Verification to ensure all customer claims are genuine. All returns will incur a 25% restocking fee (of item value).
Change of Mind & Order Cancellation
In cases of change of mind or wrong size has been selected, we would accept returns if the item purchased is in its original packaging and condition. The return postage will need to be paid by the buyer and the original delivery charge and an extra 25% restocking fee (of item value) will be deducted from the total item amount.
Items that have been opened by the customer, and simply change their mind will not be granted a refund or exchange under any circumstances.
Please note that your order is fulfilled once the warehouse has dispatched your order. If you wish to cancel your order after this stage, you will incur a 25% (of item value) restocking fee, which will be deducted from your refund amount.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.